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Apple Vacations AV-OK Coverage

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The AV-OK Total Vacation Security Plan must be purchased no later than the close of the following business day after you guarantee your booking.

AV-OK Core Plan includes Pre-departure Cancellation/Change Waiver and Tour Guard Travel Insurance

1) APPLE VACATIONS' PRE-DEPARTURE CANCELLATION/CHANGE WAIVER

This non-refundable plan allows you to cancel or change your vacation up until the flight check-in is closed (approximately one hour prior to scheduled departure time), except for "no shows" and "no show" related cancels. For last minute cancels, call 1-866-860-AVOK no later than one hour prior to your scheduled departure. ("No-shows" include passengers who arrive at the airport or at the gate too late to travel, or who fail to have the required passport and other necessary travel documents.)

Charter/Land Only Vacations:
When a cancellation is made during a penalty period, your charter/land only cancellation penalty will be refunded in Apple Vacations' travel certificates (redeemable through the original booking agency), with the balance of the refund made in the original form of payment less the non-refundable AV-OK plan payment. The entire refund will be in original form of payment if you purchased the "cash back" option at the time of booking for an additional $30 per person. Apple Vacations travel certificates may be used like cash when purchasing an Apple Vacation, are valid for one year, are non-refundable and non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. Apple Vacations' amendment fees are waived under this coverage. Free Child Pricing: The first child (ages 2-12) receives the AV-OK Core Plan Coverage for free when traveling with two covered adults on charter air. If there are two or more qualifying children on a charter air booking, the savings is prorated between all the qualifying children. Additional adults on the booking do not generate additional free children savings. Free Child Pricing is not available for holiday departures. Children pay Cash Back option, AV-OK Plus Plan option and reactivation fees.
Scheduled Air Package Vacations: Scheduled airfares including non-refundable airfares and airline penalties are now covered, with all refunds made in the original form of payment. The AV-OK Plan payment will be deducted from any refund.
Changes: AV-OK coverage is non-transferable and must be repurchased/reactivated if you want to have coverage on certain amended bookings. A reactivation fee of $25 for charter/land only bookings and $45 for scheduled air bookings applies for all departure date, duration, class of service, hotel, departure city and destination changes. Higher reactivation fees apply to holiday departures. Charter fare-class changes also are subject to the $25 reactivation fee unless "AV-OK Plus" is purchased. Changes from charter to scheduled air or between scheduled air carriers, as well as name changes, require cancellation and full repurchase of AV-OK. If the number of individuals occupying a room changes, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate.

2) APPLE VACATIONS' TOUR GUARD TRAVEL INSURANCE PLAN - Post-Departure Trip Interruption, Travel Delay, Baggage and more! Interrupt your Apple Vacation due to a covered reason (including up to $100 per day to a maximum of $500 for a delayed arrival on your Trip due to cancellation of arrangements by an airline as a result of bad weather, mechanical breakdown and organized labor strikes) and your travel investment will be reimbursed. This high-quality travel insurance plan offered by Trip Mate will protect your vacation investment, your belongings, and most importantly, you. This plan also covers you even if you must interrupt your trip due to a pre-existing medical condition and you are not disabled from travel at the time of your Plan payment. You will receive a "Certificate of Coverage" with your travel documents, which provides complete details of the Plan, including conditions, exclusions and limitations. Plan payments are non-refundable and non-transferable.

†NOTE for groups, ski packages and Belize: Apple's Best Price Guarantee and Pre-Depar ture Cancellation/Change Waiver do not apply to Group Depar tment bookings of 20 or more people, ski packages, and travel to Belize. The Tour Guard Travel Insurance Plan is available and includes a Pre-Departure Cancellation benefit as described below.

AV-OK Plus Plan option includes Best Price Guarantee and protection from fuel surcharge increases

APPLE VACATIONS' BEST PRICE GUARANTEE - Provides protection from fuel surcharge increases imposed after deposit. In addition, if a lower priced charter fare-class becomes available after deposit, you can claim the savings. If we advertise a discount on the exact same vacation that you have booked (same date, flight, scheduled air fare-class, duration of stay, hotel, and room category) and all components are available, you can claim the savings prior to departure. This does not apply to Air Only, Square Deals, special packages, booking date-restricted sales and hotels with a "closed" booking status. Many added values offered by hotels are booking date restricted and may no longer apply when you activate the Best Price Guarantee.


Tour Guard Travel Insurance Plan
Trip Interruption If you must interrupt your Trip after departure due to a covered Injury, Sickness, or death - your own or that of a Traveling Companion or a Family Member or for Other Covered Reasons, as defined, you will be reimbursed for the unused, non-refundable land or water arrangements and the additional transportation charges paid to return home or to rejoin your Trip (limited to economy one-way airfare, or first class only, if your original tickets were in first class). Coverage is limited to the value of your original vacation package price.

Travel Delay-$500 Provides up to $100 per day (maximum $500) for reasonable accommodation and traveling expenses, until travel is possible, if you are delayed for 12 hours or more due to a covered reason such as common carrier delay; quarantine; loss of passport, travel documents or money; or natural disaster.

Medical Expense/Emergency Assistance Provides reimbursement up to $25,000 for reasonable and customary medical expenses incurred within 52 weeks of a covered Injury or Sickness which occurs while on your Trip; up to $750 for emergency dental treatment received during your Trip; up to $50,000 for the cost of emergency transport to home or an appropriate Hospital, including escort expense (both, if deemed necessary by the attending Physician) for a covered Injury or Sickness which occurs while on your Trip; or the cost of homeward carriage if deceased.

Accidental Death & Dismemberment-$10,000 These benefits are paid if loss occurs within 180 days of a covered Injury which occurs while on your Apple vacation.

Baggage and Personal Effects-$1,000
Coverage for direct physical loss or damage to your Baggage, passports, or visas while on your Trip. A $600 maximum limit applies to jewelry, watches, cameras and camera equipment, computer, and furs - a $300 per article limit applies to all other items. If, while on your Trip, your Baggage is delayed for 24 hours or more, the plan will pay up to $100 for the purchase of necessary additional clothing and personal articles.

Tour Guard Coverage Terms and Conditions
The "Certificate of Coverage" defines Traveling Companion as a person or persons with whom a covered person has coordinated Travel Arrangements and intends to travel during the Trip; Family Member as the following relatives - yours or those of your Traveling Companion - spouse, child, spouse's child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, stepbrother- sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Care Giver, Domestic Partner, foster-child, or ward: and Sickness is an illness or disease of the body which requires treatment of a Legally Qualified Physician after the effective date of insurance and while you are covered under the policy.

Certain exclusions and limitations apply and are detailed in the "Certificate of Coverage". For example, coverage does not apply to: a Sickness or condition of you, a Traveling Companion or Family Member traveling with you that existed during the 60 days prior to the effective date of the coverage (this exclusion is waived if you purchase coverage within 7 days of your initial deposit/payment for your Trip), suicide, normal pregnancy, war or any act of war, mental or nervous disorders.

This is a brief description of the plan. For further information ask for the Certificate of Coverage which fully details the coverage, provisions, limitations and exclusions of the insurance offered and is available to you, upon request, at anytime prior to your purchase of the plan. We urge you to obtain and carefully examine this important document.
Click here for full details of the plan.

Access Your Medical Records Online With our exclusive Global Xpi Service, you can assure that your most important medical records are available to you or any Physician chosen by you, anytime, anywhere in the world, quickly, wherever internet access is available. Register at your convenience at www.globalxpi.com or call toll-free 1-800-379-9887. Its free during your insured Trip! Program Code: F430

CLAIM PROCEDURES - To make a change to your existing booking, to "claim the savings" per Apple's Best Price Guarantee or to cancel your vacation prior to departure, contact your travel agent who will notify Apple Vacations. For all post-departure travel insurance claims (and for Trip cancellation claims for groups of 20 or more people, ski packages, Belize not covered under Apple Vacations' Pre-Departure Cancellation Waiver) contact Trip Mate, Inc. (In CA dba Trip Mate Insurance Agency) at 1-866-389-5378 or report your claim on-line at tripmate.com. The Tour Guard Travel Insurance Plan is underwritten by United States Fire Insurance Company, Eatontown, NJ.

 

 

           

 

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We are not your typical online travel website or travel agency. We take absolute joy in helping our clients experience some of the most beautiful and amazing places on the planet.

We specifically chose to specialize in the beaches for the way it makes us feel everytime we go there. We want to pass on that feeling and our passion for Mexico, the Caribbean, Hawaii and the many other beach destinations through the highest level of attention and service to our valued clients.

So Why Book With Us?

#1-We Are Your Beach Vacation Experts With Over 40 Years of Experience
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What Do Our Clients Have to Say? Here's Some Feedback We Recently Received:

Destination: Riviera Maya, MX
Resort: Secrets Silversands

We had such a great time at the Secrets Silversands Riviera Cancun. I also was very happy that I got to work with you to coordinate the group travel event for us and all of our guests. You were super nice, always helpful, and willing to listen to all of my questions! I always felt like you were available to talk and discuss things and followed up with responses to my questions very rapidly. I had positive feedback from my guests that you were very nice and easy to work with. I would certainly work with you again on travel arrangements!

Destination: Punta Cana
Resort: Breathless

We all had an AMAZING time at Breathless! The hotel was great, food was actually a lot better than I expected, drinks and staff were awesome as well. I think how lively the resort was worked out perfect for all ten of us who wanted to party and celebrate the boys’ 30th birthday. We were very satisfied with your recommendation and will certainly be using you in the future for our next vacation.

Thanks again for all of your help!—I wish we were still on the beach!

Destination: Riviera Maya, MX
Resort: El Dorado Casitas Royale, By Karisma

Tom,
What an amazing trip you planned for us. It was everything we wanted and more!!! The hotel was amazing, the food was spectacular, and the service was impeccable. We truly lived like royalty. Makes coming back to the real world quite a bummer. We've already begun telling people about the property and referring them to contact you.
We would love to look into a trip around the same time next year.
Again, thank you for making this trip so fantastic and easy to put together.

Nothing but smiles here and we are 1000% (that's not a typo ) satisfied with you and everything involved with the trip.

Thanks again!!

Chris and Angela
Dallas, TX

Destination: Punta Cana, DR
Resort: Hard Rock Resort & Casino

"My husband and I decided to get married in Mexico at Iberostar Grand over Labor Day weekend. It was a large destination wedding as we had 130 guests traveling. Tom and his group did a phenomenal job of coordinating everyone's accommodations, travel plans and transportation. As far as I know, there was not one guest that had any difficulty with their trip. Everyone arrived safely and on time! Tom made himself available for discussion at all hours throughout the planning process and was never difficult to reach. He was extremely knowledgable about the area we were traveling to and worked with the people at Iberostar to provide all of our guests with the getaway they deserved. We will use Tom over and over again for our future group travels and recommend him to anyone getting married :)"

Kristin & Rob
Iberostar Grand
Riviera Maya, Mexico
September 2014


"Tom helped us book our engagement trip. We then needed to discuss wedding stuff. After much debate and family discussions, Deanna and I decided to do a destination wedding in Mexico, and decided that we had such success with Tom helping just us two, that we would love to use him again. He was extremely helpful in getting everything organized for us. From helping friends and relatives book flights, nights stays, discount programs, transfers to and from the airport and working in close connection with Apple to make sure everybody arrived safe and sound. To say that we were beyond happy and pleased would be an understatement. EVERYTHING was perfect, flawless and extremely stress free. Deanna and I want to thank Tom for everything to make our trips so wonderful!!! He has been a part of our engagement, wedding/honeymoon and hopefully trips here in the near future. I highly recommend using his services."

Deanna & Joe
Secrets Silversands
Riviera Maya
March 2014


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